How does the delivery of your order work?

From product verification to package tracking, DiscountMyMobile carefully prepares each order and offers the available shipping options for your destination.

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1. Inspection

Our team checks that the products meet specifications before shipping.

2. Packaging

The order is protected and packaged according to the nature of the items.

3. Shipping

The package is handed over to the selected carrier, and tracking information is provided when available.

Where does your order ship from?

Depending on product availability, orders may be shipped from France, Europe, Hong Kong, or China. An order containing multiple items may be shipped in several packages from different locations.

The origin, destination, weight, value, and nature of the products determine the available shipping methods.

Shipping Methods, Rates, and Delivery Times

The available shipping options, their rates, and estimated delivery times are displayed in your cart before checkout. This information may vary depending on the shipping address, the products ordered, and their location in the warehouse.

Tracked shipping: an economical option with tracking when available.
Delivery with signature: secure delivery to the recipient, depending on the carrier.
Express delivery: Faster processing, with a surcharge displayed before confirmation.

The delivery time shown is an estimate. It begins after the order is prepared and may be subject to change due to the carrier, weekends, holidays, or local procedures.

Track Your Package

Log in to My Account.
Open your order history and select the relevant order.
Use the tracking number provided in your account or in the shipping email to visit the carrier’s website.

It may take a few hours for the tracking information to be recognized by the carrier.

Is your package damaged, incomplete, or different from what you ordered?

Check the condition of the package upon delivery. If it is visibly damaged or does not match your order, refuse it if possible or file a detailed claim with the carrier.

Contact our team within 7 days with your order number, photos of the package, the shipping label, and the products you received.

Report a delivery issue