After-sales service at Discountmymobile ?

Our after-sales service :

Discountmymobile the specialist in smartphones and spare parts offers you a wide range of quality products that comply with the strictest standards. To ensure complete customer satisfaction, we have set up a dynamic after-sales service, with particular emphasis on services such as return and the warranty.

Discountmymobile return policy :

We're well aware of the inconveniences that can occur when your order is delivered, and we want you to be completely satisfied. That's why we've reworked our services to ensure that these little problems are solved as quickly and effectively as possible, thanks to our after-sales service.

Consequently, the return of orders to us has been reduced to its simplest aspect and takes place as follows:

• Each request for product return must be made and validated by our services;

• The request is made by e-mail to make it as easy and efficient as possible;

• Discountmymobile has chosen to transform the process into a formality, thus simplifying it.

Return types: details and criteria :

Here are some detailed criteria to help customers Discountmymobile validated product returns.

• Product withdrawal within 30 days

If, upon receipt, the product does not meet your expectations for any reason (you no longer want it for no specific reason, an order error), Discoutmymobile gives you the right to cancel your order within 30 days of receipt. Nevertheless, the order must be returned to us clean, complete and in the same condition as received in order to be reimbursed.

• The warranty product

During the period covered by the warranty, if an item is found to be faulty, it must be returned to us clean and in good condition (without any traces of impact, unbroken, complete and unglued for replacement screens and connection cables) so that we can Discountmymobile applies the warranty.

As you know, but a reminder is always important, not all products are the same warrantys, so be sure to check this information before initiating the return. For example Discountmymobile, offers you a Warranty one-year warranty on smartphones and high-tech products such as activity trackers and video projectors. For screens and spare parts, the warranty is 6 months, which shows the reliability of our products.

• Delivery guarantee

The problem must be reported to us within 7 days on the following conditions concerning the delivery service: the product delivered arrives in a package whose condition is somewhat dubious, the product received is different from the one you ordered (version, capacity, color, size, etc.), it is better to refuse it and contact us within the time limit.

Product return form: how to proceed :

Discountmymobile has developed a highly efficient procedure for making your return request in just one simple step. This easy-to-complete form is designed in four steps that can easily be carried out by e-mail:

• Go to the section, "My account" more " My order history"

• Select the order concerned by the return by clicking on its reference

• Select the product(s) concerned and write the reason for your return below: "Product warranty" " Delivery guarantee"or "withdrawal within 30 days"We'll be happy to provide you with as much detail as possible about the situation you've encountered.
  

• Finish by clicking on Generate a return

• Your account manager will contact you as soon as possible to validate your formality from return.

Trust us and you'll be satisfied.