After-sales service

After-sales service at Discountmymobile?

Our after-sales service and

Discountmobile the specialist of smartphones and spare parts provides you with a wide range of quality products and products that meet the strictest standards in this field. In order to give full satisfaction to our customers, we set up a very dynamic after-sales service (VAS), with a particular emphasis on services such as: return and guarantee.

The conditions of return at Discountmymobile and

Aware of the few inconveniences that may arise upon delivery of your order, we are very attentive to your complete satisfaction. As a result, we have reworked our services so that, through the after-sales service, these little tricks will be resolved in a short time and in the best way.

As a result, the return of orders to us has been reduced to its simplest aspect and is as follows:

  • Each product return request must be made and validated by our services;

  • The request is made by email to be the easiest and most effective possible;

  • Discountmobile has made the choice to transform the process into a formality, thus simplifying the process.

Return types: details and criteria

Here are some detailed criteria for customers Discountmobile make validated product returns.

  • The product withdrawal within 30 days

To the extent that at reception, the product does not meet your expectations for a reason (you no longer want it without precise reason, an order error), The Discoutmobile gives you the right to withdraw within 30 days from the date of receipt of the order. However, the order must be returned clean, complete, in the same condition as received to be refunded.

  • The guarantee product

During the period covered by the guarantee, if the article encounters an anomaly, it must have returned us clean and in good condition (without impact marks, unbroken, complete and not glued for replacement screens and connection sheets) so that Discountmobile it applies guarantee.

You know, of course, but a reminder is always important, not all products have the same guarantees, therefore check this information well before entering the procedure return. For example Discountmobile, offers you Warranty a year on smartphones and High Tech products such as activity tracings or projector videos. For screens and spare parts, the guarantee is 6 months from what to increase the reliability of our articles.

  • Delivery guarantee

The problem must be reported to us within 7 days on the following conditions for the delivery service: the product delivered arrives in a packaging with a somewhat doubtful condition, the product received is different from the one you have commissioned (version, capacity, color, size, etc.), it is better to refuse it and contact us in a timely manner.

Product return sheet: the approach to follow and

Discountmobile has developed a very effective procedure that allows you to do your return request very simply in one formality. This simple form to be completed is designed in four easily executable steps on e-mail:

  • Go to the section, "My account» en suite « History of my orders»

  • Select the command concerned by the return using a click on its reference

  • Select the product(s) concerned and enter below the pattern of your return: "Products" Delivery guaranteeor "withdrawal within 30 dayswith as much details as possible on the situation.

  • Finish by clicking " Generate a return »

  • Your account manager will contact you as soon as possible to validate your formality of return.

Trust us and you will be satisfied.

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