What is the customer service like at Discountmymobile ?

Our Customer Service :

Discountmymobile The smartphone and replacement parts specialist offers you a wide and varied selection of high-quality items and products that meet the strictest industry standards. To ensure our customers’ complete satisfaction, we have established a highly responsive customer service department, with a particular focus on services such as: Back and the warranty.

Discountmymobile's Return Policy :

We understand that there may be some minor inconveniences when your order is delivered, and we are committed to ensuring your complete satisfaction. As a result, we have revamped our services so that, through our customer service team, these minor issues can be resolved quickly and effectively.

As a result, the return process for orders placed with us has been simplified to its most basic form and works as follows:

• Every request to return a product must be submitted to and approved by our department;

• Requests should be submitted via email to make the process as easy and efficient as possible;

• Discountmymobile chose to streamline the process, thereby simplifying it.

Types of Returns: Details and Criteria :

Here are some detailed criteria to help customers Discountmymobile to process approved product returns.

• 30-Day Product Return Policy

If, upon receipt, the product does not meet your expectations for any reason (you no longer want it for no specific reason, an order error), DiscountMyMobile This entitles you to cancel your order within 30 days of the date you received it. However, to receive a refund, the order must be returned to us clean, complete, and in the same condition as when you received it.

• The Warranty product

During the period covered by the warranty, if the item is found to be defective, it must be returned to us clean and in good condition (with no signs of impact, not broken, complete, and not glued together in the case of replacement screens and flex cables) so that Discountmymobile applies the warranty.

As you know, of course—but it’s always good to be reminded—not all products are the same warrantyTherefore, please verify this information carefully before initiating the procedure to Back. For example Discountmymobile, offers you a Warranty one-year warranty on smartphones and high-tech products such as fitness trackers and video projectors. For screens and replacement parts, the warranty is 6 months, which is enough time to demonstrate the reliability of our products.

• Delivery Guarantee

The issue must be reported to us within 7 days under the following conditions regarding the delivery service: If the delivered product arrives in packaging that appears to be in questionable condition, or if the product you received is different from the one you ordered (version, capacity, color, size, etc.), it is best to refuse the delivery and contact us within the specified time frame.

Product Return Form: Steps to Follow :

Discountmymobile has developed a highly effective procedure that allows you to complete your return request It's very simple—just one step. This easy-to-fill-out form is designed in four steps that can be easily completed via email:

• Go to the section, “My Account " continued « My Order History "

• Select the order related to the Back by clicking on its reference number

• Select the applicable product(s) and enter the reason for your return below: “Product Warranty " " Delivery Guarantee " or "30-day return policy"with as much detail as possible about the situation you encountered."
  

• Finish by clicking " "Generate a return"

• Your account manager will contact you as soon as possible to confirm your formality from Back.

Trust us, and you'll be satisfied.

If the product you received does not seem to be working properly, please email us a clear photo of the product from the front and back, as well as a video of the problem you are experiencing: photo and video transfer software here https://wetransfer.com/ contact@discountmymobile.fr with the subject line: SAVXXXXX Our customer service department will handle your request as soon as possible. We apologize for the inconvenience. Please note: Any product that has not been tested before installation and shows traces of adhesive will not be accepted for return or refunded. Best regards