Delivery

How is the delivery of your order at Discountmymobile?

Delivery of my order

This is often one of the points of disagreement in internet trading. The delivery of the package may upset more than one. Item damaged, taking too long to deliver, or not at all, sometimes it is difficult to find satisfaction easily. This is the reason why at Discountmymobile we have set up a reliable system that allows you to receive your package in a very short time throughout mainland France, as well as in the French overseas departments and territories and in most countries around the world.

What are the delivery stages?

Once your purchase has been validated by our team, we prepare your package in order to send it very quickly and in optimal conditions. It all starts with our " Quality Team " which takes care of fine-tuning the last details and checking if everything is working normally. Then, our " Packing Team " will take over to pack your item in the best conditions. All this to prevent it from being damaged during the entire duration of its delivery to your door. Once the package is packaged as it should, all your information is mentioned to allow the carrier to deliver to you as you wish.

It should be noted that the price of transport depends on the product (s) you have selected. For all smartphone orders, packages are shipped exclusively by express via the courier DHL . The selling prices of smartphones are therefore mentioned EXCLUDING DELIVERY. Regarding spare parts , screens , accessories and products in the tools category, the sale price includes delivery costs by post with tracking. You can choose the registered or express mode which causes a tariff surplus and which depends on the geographical area in which you are located and the value of your package.

Our expeditions

All our shipments are made through our various technical platforms located in Hong Kong, Singapore, the Netherlands and Poland. It is from these sites that all of our products are shipped and reach you quickly. Obviously, the choice of carrier is made taking into account your geographical area, the weight of your package, its nature and its storage location. Nothing is done at random, Discountmymobile optimizes and implements everything so that you are completely satisfied.

Our different delivery solutions

It should already be noted that the modes of transport are not the same when you are in metropolitan France and when you are in the French overseas departments and territories or internationally.

Our delivery methods around the world

Carrier	Type of transport	Rate	Areas concerned	Delivery delay
	Tracking - Free Deliveries are made by the postal services. Your order, once prepared by us will be dropped off at the Hong Kong Post center . Once in the country of destination, the postal service will take over and your postman will leave your order in your letter box.	Free	Zone 1 Zone 2 Zone 3 Zone 4 Zone 5	8-20 days 8-20 days 8-20 days 8-20 days 8-20 days
	Recommended Deliveries are made by the postal service. Your order, prepared by us, will be deposited at the Hong Kong Post postal center against a registered number. Once you arrive in the country of destination, the postal service will take over and your postman will give you the package against signature. In case of absence, a calling card is left and you have 15 days to collect your package at your post office with an identity document.	2.9 € incl. 3.9 € tax incl. 3.9 € tax incl. 4.9 € incl. € 5.9 VAT inc.	Zone 1 Zone 2 Zone 3 Zone 4 Zone 5	8-20 days 15-40 days 8-20 days 8-25 days 10-30 days
	Express - Dpd Deliveries are made in a secure manner by the international carrier Dpd . Your order, once prepared, will be collected from our premises by the carrier. Once in the country of destination, a delivery person will come to your home to deliver your order against signature. A phone call will be made to you in case of absence to arrange a second visit.	11 € tax incl. 13 € tax incl. 13 € tax incl. 20 € tax incl. 25 € incl.	Zone 1 Zone 2 Zone 3 Zone 4 Zone 5	5-10 days 5-12 days 5-12 days 5-12 days 5-15 days
	Express - SpeedPost EMS Deliveries are made securely by the EMS Speedpost express service. Once the package has been prepared by us, it will be posted against a slip with tracking. Once arrived in the country of destination, it will be delivered to your address against signature by your postman. In case of absence, a calling card is left and you have 15 days to collect your package at your post office with an identity document.	12 € tax incl. 15 € incl. 15 € incl. 20 € tax incl. 25 € incl.	Zone 1 Zone 2 Zone 3 Zone 4 Zone 5	5-10 days 7-12 days 7-12 days 7-12 days 7-15 days
	Expedited - DHL Deliveries are made securely by the international carrier DHL . The Expedited mode means that the package is first handed over to a DHL affiliated freight forwarder who will deliver the package to them. Once your package is in the DHL network, it will be chartered to the country of destination and will be delivered to your address against signature. In case of absence, the deliveryman will call you to arrange a second passage according to your convenience.	16 € tax incl. 20 € tax incl. 20 € tax incl. 25 € incl. 30 € incl.	Zone 1 Zone 2 Zone 3 Zone 4 Zone 5	5-10 days 5-10 days 7-12 days 7-12 days 7-15 days
	Express - DHL Deliveries are made securely by the international carrier DHL . In Express mode, packages are delivered directly to DHL . Once in the country of destination, a delivery person will come to your home to deliver the package to you. In case of absence, the deliveryman will call you to arrange a second passage according to your convenience. This is the fastest delivery method to receive your order.	30 € incl. 45 € tax incl. 45 € tax incl. 45 € tax incl. 50 € incl.	Zone 1 Zone 2 Zone 3 Zone 4 Zone 5	3-5 days 3-7 days 3-7 days 5-8 days 5-8 days

Our delivery areas around the world

Geographic delivery areas	Delivery country
Zone 1	France, Germany, Belgium, Austria, Canada, Denmark, Spain, United States, Finland, France, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Switzerland.
Zone 2	DOM TOM: Guadeloupe, French Guyana, Réunion, Martinique, Mayotte, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis and Futuna.
Zone 3	Andore, Armenia, Belarus, Bosnia and Herzegovina, Cyprus, Croatia, Estonia, Gibraltar, Guernsey, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Monaco, Russia, San Marino, Holy See (Vatican), Serbia , Slovakia, Slovenia, Sweden, Ukraine.
Zone 4	Saudi Arabia, Australia, Bahrain, Brunei, Cambodia, Egypt, United Arab Emirates, Fiji, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordan, Kazakhstan, Kuwait, Laos, Lebanon, Macao, Malaysia, Maldives, Nepal, New Caledonia, New Zealand, Oman, Uzbekistan, Pakistan, Philippines, Qatar, Samoa, Singapore, Taiwan, Thailand, Turkey, Vietnam.
Zone 5	South Africa, Algeria, Antarctica, Argentina, Bahamas, Belize, Bermuda, Bolivia, Brazil, Cameroon, Chile, Colombia, El Salvador, Ecuador, Greenland, Guatemala, Honduras, Caimans Island, Mauritius, Faroe Island, Jamaica, Kenya, Madagascar, Morocco, Mauritania, Mexico, Namibia, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Tunisia, Uruguay, Vanuatu.

PLEASE NOTE : For some countries in Eastern Europe, Africa, South America or islands, DHL rates vary greatly and can double overnight and without notice from their services. In case of DHL surcharge for your destination country, EMS mode will be preferred and selected by our shipping team. Discountmymobile thanks you for your understanding.

Easily track your packages

To track your tracked and registered packages here are some links :

http://parcelsapp.com/fr/tracking/
http : //track.4px.com/
http://www.csuivi.courrier.laposte.fr/suiviSuivre

You have an application available on iTunes:

https: // itunes. apple .com / en / app / id1229071393? Mt = 8